AENOR Conform Functional Suitability

Several media have recently echoed the evaluation and certification of the software product Functional Suitability conforming to the the ISO/IEC 25000 standard.

AENOR and AQCLab have conducted over the past year several projects that have allowed several organizations to improve the quality of their software products, and some like Trecone and Bitware even got to obtain a certificate for their software products. In these projects, after the evaluation and audit conducted by AQCLab with the necessary precision based on the ISO/IEC 25000 standard, AENOR has granted the AENOR Conform certificate.

This evaluation and certification is unprecedented milestone at an international level in the field of software quality and engineering, since it is the first case in which a software product has been evaluated and certified for the Functional Suitability characteristic of ISO/IEC 25000.

Among other advantages, this certification gives customers confidence that the software product they purchase meets their requirements, which makes Functional Suitability one of the most important software quality characteristics in order to ensure the success of a product among its users.

By certifying their Functional Suitability, the software development companies can prove that their products meet all the requirements for their customers, and in turn, customers have the assurance that the products they acquire are complete and correct functionally.

Below you can see the press release issued by AENOR and various media (in Spanish) in which it has been reproduced:

The June 2016 issue of the Software Quality Professional journal, published by ASQ, features the article "Evaluation of Software Product Functional Suitability: A Case Study”. The article explains the environment created by the accredited laboratory AQCLab to evaluate software functional suitability conforming to ISO/IEC 25000. This article also presents a case study where AQCLab and AENOR (Spanish Association for Standardization and Certification) conducted the evaluation and certification of a software product developed by the Spanish company Bitware, obtaining the highest level of quality for functional suitability conforming to ISO/IEC 25000.

You can find below the links to the complete issue of Software Quality Professional journal, and to the laboratory's website, where you can access an excerpt from the journal corresponding to the published article.

Revista Software Quality Professional de ASQ Evaluation of Software Product Functional Suitability: A Case Study
ASQ Software Quality Professional journal Article “Evaluation of Software Product Functional Suitability: A Case Study”


The laboratory AQCLab has recently renewed and extended its accreditation conforming to ISO/IEC 17025 for the software quality evaluations they carry out based on the ISO/IEC 25000 series of standards. The services provided under the accreditation are Maintainability Evaluation, Functional Suitability Evaluation and Data Quality Evaluation. The accreditation as a testing laboratory, issued by ENAC (Spanish national accreditation body), is given upon conformance to the ISO/EC 17025 standard, which defines the general requirements for the competence of testing and calibration laboratories. Based on the accredited evaluations carried out by AQCLab, AENOR provides a software product quality and data quality certification services.

Acreditación AQCLab

The evaluation of Maintainability, a software product quality characteristic defined in ISO/IEC 25010, allows to know the degree of effectiveness and efficiency with which a product or system can be modified to improve it, correct it or adapt it to changes in environment, and in requirements.

The evaluation of Functional Suitability, another software product quality characteristic defined in ISO/IEC 25010, allows to know the degree to which a product or system provides functions that meet stated and implied needs when used under specified conditions. This way, it is evaluated whether the software product implementation is complete, correct and adequate regarding its functional specification.

The evaluation of Data Quality, based on the data quality characteristics defined in ISO/IEC 25012, allows to detect weaknesses in the data managed by an organization based on the following criteria: Accuracy, Completeness, Consistency, Credibility and Currentness. This way, it is evaluated the degree to which the data:

  • has attributes that correctly represent the true value of the intended attribute of a concept or event in a specific context of use.
  • has values for all expected attributes and related entity instances in a specific context of use.
  • has attributes that are free from contradiction and are coherent with other data in a specific context of use. It can be either or both among data regarding one entity and across similar data for comparable entities.
  • has attributes that are regarded as true and believable by users in a specific context of use. Credibility includes the concept of authenticity (the truthfulness of origins, attributions, commitments).
  • has attributes that are of the right age in a specific context of use.

The product Mediciones Certificadas 1.0, developed by Trecone (Treconite S.L.), has been granted the ISO/IEC 25000 certificate for Functional Suitability.

Certificate for Functional Suitability Trecone

Mediciones Certificadas 1.0 is an application that allows the user to test some aspects of the service provided by the carrier, and obtain evidence that supports a possible complaint against said carrier. These tests are related to mobile signal coverage (minimum required threshold, based on the location of the user), call recording (with information on the number called, date, time...) and information about calls made through the home network (national coverage) and those made through a visited network (roaming).

With this certificate, Trecone can assure their customers that their product complies fully and correctly with the functional requirements described for the product, thus obtaining an improvement in confidence and customer satisfaction.

In addition, this certification has helped Trecone Singular Apps to reduce maintenance costs, meet delivery times and detect defects in the software product before its delivery to the customers.

The certificate has been issued by AENOR taking the evaluation carried out by the accredited laboratory AQCLab as a basis. The issuance of the new certificate for functional suitability reflects the increased interest in software product quality, and more specifically, in the certification of quality characteristics conforming to ISO/IEC 25000.

AENOR and AQCLab delivered the first ISO/IEC 25000 certificate for Functional Suitability to the product BitRRHH 1.0, developed by Bitware, which reached the highest quality level (5 out of 5). With this certificate, Bitware guarantees their customers that their product BitRRHH 1.0 meets the functional requirements specified for the product in a correct and complete way, thus improving customer trust and satisfaction.

Issue of the certificate
Issue of the certificate AQCLab

Among other advantages, this certification helps to improve software development and reeuce maintenance costs, ensuring that delivery times are met and detecting defects in the software product,  before its delivery. Consequently, it allows software developing companies to differentiate themselves from the competition.

For the certification of software product quality, AENOR collaborates with AQCLab, the first laboratory in Spain accredited by ENAC (Spain’s national accreditation body) to carry out software product quality evaluations conforming to ISO/IEC 25000, centered in the functional suitability and maintainability characteristics.

To issue this certificate, AENOR evaluates the report elaborated by the laboratory regarding the quality of the software product in question, and if this evaluation is satisfactory, AENOR checks the viability, the resources and the technical capabilities of the company that developed the software product. Once this process is finished, AENOR issues a certificate of conformance to ISO/IEC 25000.

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